Refund policy

Refund Policy

30-day returns

If you are not satisfied, you may return an unused item in its original condition and packaging within 30 days of delivery for a refund of the product price.

To start a return, email anettexplica@gmail.com with your order number and reason. We’ll send you the return address and next steps. You are responsible for return shipping unless the item is defective or we made an error.

Refunds are issued to the original payment method after we receive and inspect the return. Please allow a few business days after we receive the package.

Defective or damaged items

If your hand warmer arrives defective, damaged, or is the wrong item, email us photos and your order number within 30 days of delivery. We will replace it at no cost to you, or refund you if a replacement is not available.

Do not use a damaged unit. This product contains a lithium battery.

What we can’t accept

We cannot accept returns that are used, dirty, missing parts, or returned after 30 days, except where a defect is covered above or required by law.

Questions

Email anettexplica@gmail.com.